Payments, refunds and claims

1. In short

• You always pay in advance, via PayPal: the subscription at each billing date, creations at the moment you launch them.
• There is no automatic refund and no automatic free redo.
• If a creation has a problem, you can file a claim — it is reviewed on a case-by-case basis.

This page supplements the Terms of Sale and Use.

2. Payments

• Payments are collected by Optsun Ltd (OPTSUN LTÉE), Mauritius (BRN C14124280, VAT VAT27290806), the seller of the Service, via PayPal (PayPal account or bank card, depending on what PayPal offers in your country). We never store your payment details.
• Subscription: paid in advance, renewed automatically at each billing date (monthly or annual) until cancelled.
• Prepaid balance: topped up in advance. Each creation is deducted from the balance at the moment you launch it, before it is produced.
• Prices exclude taxes; 15% VAT is added for customers located in Mauritius; invoices exclude taxes for other countries.
• An invoice is available in your workspace for each payment.

3. Refunds

• Subscription: any billing period that has started is payable in full. Cancellation takes effect at the end of the paid period, with no prorated refund.
• Prepaid balance: it is not refundable in cash, unless required by law.
• Withdrawal period: no withdrawal (cooling-off) period applies: the Service is digital and supplied as soon as you subscribe.
• Creations: a launched creation is due, even if it fails or you are not satisfied with the result. In particular, a creation that fails due to the fault of one of our subcontractors or artificial intelligence providers, and that is billed to SocialBrainAI, remains billed. SocialBrainAI is not liable for its subcontractors and providers.
• No creation is automatically refunded or redone for free, whatever the cause of the error.

4. Claims

A claim is the only way to request a goodwill gesture for a creation.

• File it from the “Claims” tab in your workspace (or, failing that, by email to contact@socialbrainai.com), stating the creation concerned, what is wrong and, if possible, a screenshot.
• Each claim is reviewed case by case by our team. You will be informed of the decision.
• Any goodwill gesture is granted at SocialBrainAI's sole discretion, in the form of a credit to your balance. It is never paid in cash and creates no entitlement for other creations.

5. PayPal disputes

Before opening a PayPal dispute, please contact us: most issues are resolved faster directly. In the event of a dispute or chargeback, we may suspend the account concerned while it is being handled.

6. Contact