Help
Frequently asked questions
The essentials to understand SocialBrainAI before you start.
How does SocialBrainAI work?
You create your account and enter your website address. SocialBrainAI prepares your business profile, creates your visuals, videos and texts, and schedules them on your networks. You approve every post before it goes out.
Which social networks do you publish to?
Facebook, Instagram, Threads, TikTok, YouTube, Pinterest and LinkedIn. You connect your accounts by authorizing SocialBrainAI from each network, as with any other app.
How much does it cost?
The subscription costs €79 excl. VAT per month and per brand (€790 excl. VAT per year, 2 months free), with a 10% to 30% discount from 2 brands. Your creations (images, videos, texts) are paid as you go from your balance: the price is always shown before you create.
I have a promo code: where do I enter it?
When you choose your subscription: in your account, "Subscription & balance" page, "Do you have a promo code?" box. You can also enter it when signing up. A partner code gives −20% for 3 months on the monthly subscription; if you arrive through a partner's link, it is already pre-filled.
Can anything be published without my approval?
No. Every post is submitted to you, in the app or on WhatsApp: you approve, correct or reject it. Nothing goes out without your approval.
Are my accounts and payments safe?
You never give us your passwords: you authorize access from each network and can revoke it at any time. Payments go through PayPal (PayPal account or bank card). Maya, your assistant, will never ask you for a password or a code.
Can I manage several brands or clients?
Yes: one sub-account per brand or client, a single subscription and a single balance, and invited members for free, without limit. Agencies can also offer the service under their own name (white label add-on).
Can I cancel anytime?
Yes, you cancel from your account. The service stays open until the end of the period already paid. Your creation balance does not expire.
Where can I find the detailed user guide?
In your customer account, "Help" menu: every feature is explained step by step. You can also ask Maya, your assistant, at any time.